Refund policy
Successful payments are not refunded. Turn off auto-renew or cancel, and your paid plan stops on its last day.
Short version: we don’t refund a successful payment, whether for the first month, a month or a year. Turn off auto-renew or cancel before your renewal date and nothing more is charged: your paid plan keeps working until the last day you paid for and then stops. The Free plan costs nothing, so there is nothing to refund on it. Use it to try Openn Invoice before you pay.
Openn Invoice is sold to businesses only, as our terms explain. This policy is part of those terms.
Monthly plans
Monthly payments, including the first month (in India ₹99 on Pro, ₹199 on Team and ₹499 on Business) and every month after it (₹299 Pro, ₹699 Team and ₹1,499 Business), are not refundable once the payment has gone through. With auto-renew on, the next month is charged on the last day of the current one.
Yearly plans
Yearly payments (₹2,499 Pro, ₹5,999 Team and ₹12,999 Business in India) are not refundable, in full or in part, once the payment has gone through. With auto-renew on, the next year is charged on the last day of the current one.
Ending your plan
Plans with auto-renew on renew by themselves. We email you at least 24 hours before each payment, and for a yearly plan also 15 to 45 days before the renewal date. To stop, turn off auto-renew or cancel your subscription in Plan & billing before the renewal date. Once it is cancelled, your plan stops automatically on its last day and nothing more is charged. If you paid once without auto-renew, your plan simply stops on its last day. We don’t give partial refunds for unused time. Nothing is deleted. After your paid plan ends you go back to the Free plan, and you can still sign in and export all your data.
When we do refund
- If we charged you in error, or twice for the same period, we refund the extra amount in full, whenever you tell us.
- If a payment failed but money left your account, your bank or the payment processor returns it automatically.
- If we end your plan without cause, we refund the unused part of the period you paid for.
- Rights the law gives you that cannot be excluded still apply. That includes statutory rights of consumers in the EU and UK if the law treats you as a consumer despite our business-only terms, and the guarantees under the Australian Consumer Law.
Advertising
Sending an ad for review costs nothing, and payment is taken only after it is approved. Once an ad is booked and paid for, the payment is not refunded: pausing it, ending it early or making the booking smaller gives nothing back, and neither does an ad we take down for breaking the advertising rules. We do refund a payment taken in error or twice. If we stop showing an ad that broke no rule, we add the lost days to the booking or, if we cannot, refund the days it was not shown. If your payment reaches us after the days you chose were taken by another advertiser, the ad is not booked and we refund that payment in full.
Currency and bank fees
Payments from India are processed by Cashfree Payments, in Indian rupees. Payments from other countries are processed by PayPal, in US dollars or in your currency, as shown before you pay. A refund is made in the currency you paid. Currency conversion or foreign transaction fees charged by your bank or card network are theirs, and we cannot refund them.
Chargebacks and disputes
If something is wrong with a payment, please write to us first; we can usually fix it faster than a bank can. If you open a chargeback or payment dispute, we pause new payments on the account while it is open, and we will share our records of the payment with the processor to answer it.
How refunds are paid
Write to support@theopenngroup.com from your account email with your order ID. We start approved refunds within 3 working days, back to the original payment method through the processor that took it (Cashfree Payments or PayPal). Banks usually take another 5 to 7 working days to show it.
Contact
Amit Singh Rawat, trading as The Openn Group, B2908, Nikoo Homes 4, Bhartiya City, Thanisandra, Bengaluru 560064, Karnataka, India. hello@theopenngroup.com.