Cookie policy

Essential cookies

__Host-oi_session

Keeps you signed in. Set when you sign in, removed when you sign out.

Until 30 days pass without a visit, 400 days at most (15 minutes while a sign-in code is pending) · Us, this site only

__Host-oi_trust

With 2-step sign-in: remembers that this browser entered a sign-in code, so it is not emailed another one each time. Set only if “Don’t ask for a code on this browser for 30 days” stays ticked.

Until 30 days pass without a sign-in, 400 days at most · Us, this site only

__Host-oi_device

Recognises this browser, so each person stays within their plan’s device limit (one on Free, three on every paid plan) and gets an alert when a new device signs in.

400 days · Us, this site only

__Host-oi_oauth

Set when you press “Continue with Google”: lets us check that the answer coming back belongs to the sign-in this browser started.

10 minutes, removed when you come back · Us, this site only

__Host-oi_social

After you come back from Google for the first time: holds your sign-up until you tick the box that creates the account.

30 minutes, removed once the account is made · Us, this site only

__Host-oi_signup

Holds your sign-up while you enter the code we emailed you. No account exists until the code is entered.

1 hour, removed once the account is made · Us, this site only

oi_goal

Set when you press “Create your ad” on the Advertise page, so that after you sign in you land on the ad form.

1 hour, removed when you sign in · Us, this site only

oi_next

Remembers the invitation you were opening while you enter a sign-in code.

15 minutes · Us, this site only

oi_tz

Remembers your time zone (for example Asia/Kolkata), so times in the app show in your own local time.

400 days · Us, this site only

oi_c_…

On a customer’s page: keeps that browser let in after the customer entered the one-time code we emailed them. Without it the page stays closed.

4 hours, or until 30 days pass without a visit (400 days at most) if “Keep me signed in on this device” stays ticked · Us, that customer page only

oi_consent

Remembers whether you accepted or declined analytics, so we don’t ask on every page.

6 months · Us, this site only

None of these are used for tracking or advertising, and none are shared with anyone. The ads on the Free plan are shown by us, with no ad network, and set no cookies, in the app or on a link a customer opens: we only count how many times each ad is shown and clicked in total. Forms and actions in the app are protected against cross-site requests by origin checks, so there is no separate security cookie.

Browser storage

The app also keeps a few settings in your browser’s own storage, not in cookies: whether sounds and desktop notifications are on, and whether the chat sound is muted on a customer’s page. While a tab is open it also keeps a message you have not sent yet and the step you were on. None of this is sent to us or to anyone else, and clearing your browser’s site data removes it.

Analytics cookies (only if you accept)

_ga

Tells one visitor from another, so Google Analytics can count visits.

2 years · Google, set on theopenngroup.com and its subdomains

_ga_V6QJSQYFJW

Keeps the state of your current visit for Google Analytics.

2 years · Google, set on theopenngroup.com and its subdomains

oi_src

Remembers how you first found us: the campaign or source tag on the link, the site you came from (its name only, never the page) and the first page you opened. If you sign up, that is saved with your account. It holds nothing that identifies you.

90 days · Us, this site only

Google Analytics is provided by Google LLC. We use it to count visits to our public pages and see which pages help people start. If you accept, our server also tells Google Analytics, under the same _ga ID, when you sign up, issue your first invoice, start a payment, and pay for, renew or cancel a plan (with the order number, plan and amount). It never sends your name, email or invoice details. We turn off Google signals, ad personalisation and advertising cookies, and we send Google the page address without anything after the “?”, so no email or link token reaches it. Google’s own terms and privacy policy apply to its processing.

Google processes this data in the United States. That transfer relies on Google’s certification under the EU-US Data Privacy Framework and on the European Commission’s Standard Contractual Clauses.

Until you accept, nothing is loaded from Google at all. If your browser sends a Global Privacy Control (GPC) signal, we treat it as Decline. If you later decline, we stop sending data and delete these cookies from your browser.

Payment pages

When you pay, the payment page of Cashfree (in India) or PayPal (in other countries) opens and may set its own cookies to process the payment and prevent fraud. Those belong to Cashfree Payments India Pvt. Ltd. or PayPal and are covered by their policies.

Your choice

You can change your mind at any time. Open cookie settings, or use Cookie settings at the foot of any page. You can also block or delete cookies in your browser; if you block essential cookies you won’t be able to sign in.

More on how we handle personal data is in our privacy policy. Questions: hello@theopenngroup.com.