Terms of service

Who we are

Openn Invoice is run by Amit Singh Rawat, trading as The Openn Group, B-2908, Nikoo Homes 4, Bhartiya City, Thanisandra, Bengaluru 560064, Karnataka, India. GSTIN 29CJAPR2482J1ZS. Write to hello@theopenngroup.com for anything legal, or support@theopenngroup.com for help with your account. More details are in our legal notice.

For business use only

Openn Invoice is for trade, business or professional use only. By creating an account or paying, you confirm that you are acting for a business or profession and not as a consumer.

Rights that the law gives only to consumers, such as the 14-day right to withdraw from an online purchase in the EU and UK, therefore do not apply. If the law where you live treats you as a consumer anyway, the rights it gives you still apply, and nothing in these terms takes them away.

Who can use it

• You must be at least 18 and able to enter into a binding contract.
• You may not use the service if you are located in, or ordinarily resident in, a country or region under comprehensive sanctions (such as Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk or Luhansk regions of Ukraine), or if you or your business are named on a sanctions list kept by the United Nations, the United States (OFAC), the European Union, the United Kingdom or India.
• You may not use the service in breach of export-control laws. We may refuse an account, or suspend or close one, where we believe these rules are broken.

The service

Openn Invoice is web software for creating invoices, quotations and credit notes, sharing them with your customers, recording payments and matching bank statement credits to invoices. It helps you prepare tax documents and summaries (such as GST, VAT and sales tax) for the country you choose. It is not tax, accounting or legal advice.

Reminders are sent by you, from your own WhatsApp or mail app. We never message your customers for you.

Tax and e-invoicing

• Openn Invoice is not a certified e-invoicing provider. It is not an Invoice Registration Portal (IRP) and does not generate an IRN or e-way bill in India. It is not a Peppol access point, is not integrated with ZATCA (FATOORA) in Saudi Arabia, and does not connect to any other government clearance system.
• We do not file tax returns for you or on your behalf.
• The tax rates and rules built into the app are defaults, correct to the best of our knowledge as of 2026. Rates and rules change. Check them before you issue a document.
• You are responsible for the tax correctness and legal content of every document you issue and every return you file: rates, product and service codes (such as HSN or SAC in India), place of supply, registration numbers, numbering, wording the law requires, and the amounts. Please review reports with your accountant before filing.

Your account and your team

• Give accurate details, including your tax registration number (such as a GSTIN or VAT number) where you use one.
• Keep your password private. Each person signs in with their own email. On Starter that is one device at a time, and signing in on another device signs out the first; on the other plans each person may use up to 3 devices. One account belongs to one business.
• Team, Business and Enterprise need the owner to sign in with a business email domain, not a free mailbox such as Gmail, Outlook or Yahoo. Everyone you invite must use that same domain (an owner at name@yourbusiness.com can invite only @yourbusiness.com addresses).
• The owner of a business decides who joins it and what each person may do. The owner is responsible for everything done under the business’s account, including by the people they invite.

Plans and payment

• There are four plans, and every one includes every feature. Starter is for one person on one device at a time. Team is for up to 3 people and Business for up to 10, each person on up to 3 devices. Enterprise, for more than 10 people, is priced on request: write to sales@theopenngroup.com.
• In India, your first month costs ₹99 on Starter, ₹199 on Team and ₹499 on Business, and gives full access for 30 days. It is available once per business.
• After that, in India, Starter costs ₹299 a month or ₹2,499 a year, Team costs ₹599 a month or ₹4,999 a year and Business costs ₹1,999 a month or ₹16,499 a year, GST included, with a GST tax invoice for every payment. Prices for other countries are shown in the pricing section.
• All payments, in India and from other countries, are processed by Cashfree Payments India Pvt. Ltd. You may be charged in your own currency or in Indian rupees, as shown at checkout. Your bank or card network may add its own currency conversion or foreign transaction fees; those are not ours. We never receive or store your card, UPI PIN or bank credentials.
• When a plan ends, your account becomes read-only: you can still sign in, view everything and export your data, but you cannot issue new documents, record payments or match bank statements until you pay again.

Auto-renew

• Plans renew automatically when you choose auto-renew at checkout (it is on unless you switch it off). You authorise a mandate with UPI AutoPay or your card through Cashfree. After the first month, and after each month or year, we charge the regular price of your plan on its last day. You can pay once instead, and that payment covers a fixed period.
• We email you before each renewal charge, at least 24 hours before it is made. For a yearly plan we also email you between 15 and 45 days before the renewal date.
• If we change the price of your plan, we tell you by email before the new price is charged, and you can turn auto-renew off before then.
• You can turn auto-renew off at any time in Plan & billing. Nothing more is charged, and your plan stops on its last day.

Cancellation and refunds

You can turn off auto-renew or cancel your subscription any time in Plan & billing, before the renewal date. Either cancels the mandate, so nothing more is charged; your plan keeps working until its last day and then stops. Successful payments, whether for the first month, a month or a year, are not refunded, in full or in part, except where we charged you in error or twice, where we end your plan without cause (see below), or where the law gives you a right to a refund that cannot be excluded. The details are in our refund policy.

Your data

The invoices, customers, items, payments, proofs and statements you add are yours. We use them only to provide the service, as our privacy policy describes. You can export your data as CSV at any time, including after your plan ends.

You can delete your account from the Account page. We then delete your data straight away from the live service; it leaves our rolling backups within 30 days. Records we must keep by law, such as the tax invoices for your subscription, are kept for as long as the law requires.

Data processing

Your records contain personal data about your customers and contacts. For that data you are the controller (the “data fiduciary” under India’s Digital Personal Data Protection Act, 2023) and we are your processor. Our data processing addendum forms part of these terms and applies automatically; you do not need to sign anything. It covers our duties as processor, our sub-processors, security, breach notice and international transfers.

You are responsible for having a lawful basis to add people’s data, for telling them how you use it, and for what you choose to share through invoice links, WhatsApp or email.

Invoice and statement links

Each invoice or customer statement you share has a long, random link. Anyone who has the link can open that document, and links don’t expire, so share them only with the person they are for. If a link reaches the wrong person, write to support and we will switch it off.

Acceptable use

• Do not issue fake, inflated or misleading invoices, or use the service to evade tax or for any other unlawful purpose.
• Do not upload files you have no right to use, or anything harmful such as malware.
• Do not try to reach another business’s data, probe, scan, scrape or overload the service, get around its limits, or resell it without our written permission.
• Do not use the service to send spam or to harass anyone.

Content we may remove

We do not review your content as a matter of course, and we do not use automated tools to moderate it. We act when someone reports content to us, or when we find it while looking into abuse or a security problem.

Anyone can report content they believe is illegal, such as a fraudulent invoice, by following the steps in our legal notice. If content is illegal or breaks the acceptable use rules above, we may switch off a shared link, remove a file, restrict features, or suspend or close the account. We choose the smallest step that deals with the problem.

When we do, we email the account owner a statement of reasons: what we did, the content involved, the facts we relied on, the rule or law it breaks, and how to challenge it. We may leave this out only where the law or an authority requires us to, or where telling you would put someone at risk.

To challenge a decision, reply to that email or write to hello@theopenngroup.com within 6 months. A person who was not involved in the original decision will review it and reply, and we will reverse it if it was wrong. You may also go to court or, where available, to a certified out-of-court dispute settlement body.

Suspension and ending the agreement

• You can stop using the service and delete your account at any time.
• We may suspend or close an account that breaks these terms, puts the service or others at risk, or that we must close by law. We tell you why, where the law allows, and give you a chance to export your data unless the law or the risk prevents it.
• We may also end the agreement without any cause by giving you at least 30 days’ notice by email. If we do, we refund the unused part of any period you have already paid for.

Ours and yours

The software, design and the The Openn Group and Openn Invoice names and marks belong to us. You may not copy or reverse engineer the service except where the law allows. Your content stays yours; you give us permission to store, process and show it only as needed to run the service for you. If you send us an idea or a feature request, we may use it freely.

Other services

Some things you do through Openn Invoice happen on other services: paying through Cashfree, or sending a reminder from WhatsApp or your mail app. Their own terms apply to that part, and we are not responsible for them.

Availability and changes

We work to keep the service available and your data backed up, but we cannot promise it will never be interrupted or free of errors. We may improve or change features; we will not remove a core feature you are paying for during a paid period. We will tell you by email about material changes to these terms at least 15 days before they apply. If you don’t agree, you can stop using the service and export your data.

Liability

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, including lost profit, lost data you could have exported, or tax penalties or interest arising from documents you issue or file. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud, or takes away rights you have under consumer or data protection law where you live.

Australia: our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where the law allows, our liability for failing to meet a guarantee is limited to supplying the services again or paying the cost of having them supplied again.

New Zealand: you acquire the service for the purposes of a business, so the Consumer Guarantees Act 1993 does not apply, to the extent that Act allows.

You agree to cover our reasonable losses from a claim brought against us because of documents you issued, data you added without the right to, or your breach of these terms.

Events outside our control

We are not responsible for a delay or failure caused by something outside our reasonable control, such as a failure of the internet, a hosting provider, a payment network or a power supply, a natural disaster, or an act of government.

Complaints and grievance officers

Our grievance officers are Deepali Pandey and Pooja Rawat. Write to hello@theopenngroup.com with your account email and what went wrong. We acknowledge a complaint within 24 hours and resolve it within 15 days.

Law and disputes

These terms are governed by the laws of India. Before going to court or arbitration, please write to us and give us 30 days to sort it out; most things can be settled in a conversation.

If it isn’t settled, the courts in Bengaluru, Karnataka have exclusive jurisdiction. Instead of going to court, either of us may refer the dispute to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Bengaluru and the language is English. Once a dispute has been referred to arbitration, it is decided there.

This does not remove any mandatory right you have to bring a claim where you live.

General

These terms, with the privacy, cookie and refund policies and the data processing addendum they mention, are the whole agreement between us about the service. If a part of them can’t be enforced, the rest still applies. If we don’t enforce a right straight away, we haven’t given it up. You may not transfer your account without our consent; we may transfer these terms to whoever takes over the service, and will tell you if we do.