Terms of service

Who we are

Openn Invoice is run by Amit Singh Rawat, trading as The Openn Group, B2908, Nikoo Homes 4, Bhartiya City, Thanisandra, Bengaluru 560064, Karnataka, India. GSTIN 29CJAPR2482J1ZS. Write to hello@theopenngroup.com for anything legal, or support@theopenngroup.com for help with your account. More details are in our legal notice.

For business use only

Openn Invoice is for trade, business or professional use only. By creating an account or paying, you confirm that you are acting for a business or profession and not as a consumer.

Rights that the law gives only to consumers, such as the 14-day right to withdraw from an online purchase in the EU and UK, therefore do not apply. If the law where you live treats you as a consumer anyway, the rights it gives you still apply, and nothing in these terms takes them away.

Who can use it

• You must be at least 18 and able to enter into a binding contract.
• You may not use the service if you are located in, or ordinarily resident in, a country or region under comprehensive sanctions (such as Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk or Luhansk regions of Ukraine), or if you or your business are named on a sanctions list kept by the United Nations, the United States (OFAC), the European Union, the United Kingdom or India.
• You may not use the service in breach of export-control laws. We may refuse an account, or suspend or close one, where we believe these rules are broken.

The service

Openn Invoice is web software for creating invoices, quotations and credit notes, sharing them with your customers, recording payments and matching bank statement credits to invoices. It helps you prepare tax documents and summaries (such as GST, VAT and sales tax) for the country you choose. It is not tax, accounting or legal advice.

Reminders are sent by you, from your own WhatsApp or mail app. The only message we send your customers is the one-time code they ask for when they open their page.

Tax and e-invoicing

• Openn Invoice is not a certified e-invoicing provider, an Invoice Registration Portal (IRP), a GST Suvidha Provider, a Peppol access point or an accredited e-invoicing service provider. It makes e-invoice files in official formats for you to upload or send yourself, and in India it can ask an IRP for an IRN using your own API access on that IRP. You remain responsible for sending, uploading and registering your invoices with the tax authority, and for checking them before you do. It does not make e-way bills.
• In some countries you can download an invoice as an e-invoice file (UBL). We make the file from your invoice. We do not send it anywhere, it has not been certified by any authority or network, and we do not promise that an access point or a tax authority will accept it. Check it with your access point or accountant before you rely on it.
• We do not file tax returns for you or on your behalf.
• The tax rates and rules built into the app are defaults, correct to the best of our knowledge as of 2026. Rates and rules change. Check them before you issue a document.
• You are responsible for the tax correctness and legal content of every document you issue and every return you file: rates, product and service codes (such as HSN or SAC in India), place of supply, registration numbers, numbering, wording the law requires, and the amounts. Please review reports with your accountant before filing.

Your account and your team

• Give accurate details, including your tax registration number (such as a GSTIN or VAT number) where you use one.
• Keep your password private. Each person signs in with their own email. On Free that is one device at a time, and signing in on another device signs out the first; on the paid plans each person may use up to 3 devices. One account belongs to one business.
• Team, Business and Enterprise need the owner to sign in with a business email domain, not a free mailbox such as Gmail, Outlook or Yahoo. Everyone you invite must use that same domain (an owner at name@yourbusiness.com can invite only @yourbusiness.com addresses), except someone you invite as Accountant, who can use their own work email.
• The owner of a business decides who joins it and what each person may do. The owner is responsible for everything done under the business’s account, including by the people they invite.

Plans and payment

• The Free plan costs nothing and has no end date. It is for one person on one device at a time. You can issue 5 invoices in each calendar month (counted in UTC); drafts, quotations and credit notes do not count. Free keeps up to 10 customers and 10 items; what you already have stays if you move back to Free from a paid plan, and you can add more on a paid plan. Every invoice issued in the month counts, including one you cancel later and any you issued earlier that month on a paid plan. When you reach the limit you can issue more invoices by moving to a paid plan, or from the first day of the next month. Invoices you issue on Free, and the pages your customers see, carry a small “Created with Openn Invoice” line. Free shows a few advertisements, each read by us before it runs and labelled “Ad”. They appear on screens in the app. Where we switch it on, one may also appear below the invoice on the invoice link you send, and at the foot of the page where your customer sees their invoices. An advertisement is never part of an invoice, a receipt, a statement, a PDF, a print or an email, and paid plans show none, to you or to your customers. Matching payments from a bank statement, messages from your customers and recurring invoices are not part of Free. We may change what Free includes, and will tell you by email before we do.
• Every paid plan includes every feature. Pro is for one person, plus one accountant or CA who can view and download but not change anything. Team is for up to 3 people and Business for up to 10. On every paid plan each person may use up to 3 devices. Enterprise, for more than 10 people, is priced on request: write to sales@theopenngroup.com.
• Each business can keep up to 200 MB of uploaded files on Free and 2 GB on a paid plan, and each file can be up to 5 MB. When the limit is reached, new files are refused until you remove some or move to a paid plan. Nothing already saved is deleted.
• We may give a business a paid plan free for a set time. When it ends, the business goes back to Free unless it pays.
• Your first month on a paid plan costs less: in India ₹99 on Pro, ₹199 on Team and ₹499 on Business, and in other countries the first-month price shown in the pricing section. It gives full access for 30 days and is available once per business.
• After that, in India, Pro costs ₹299 a month or ₹2,499 a year, Team costs ₹699 a month or ₹5,999 a year and Business costs ₹1,499 a month or ₹12,999 a year, GST included, with a GST tax invoice for every payment. Every other country we support has its own prices in its own currency, shown in the pricing section; a country without its own prices pays the US dollar prices. Prices outside India exclude VAT, GST and sales tax; as a business you account for any local tax yourself.
• Payments from India are processed by Cashfree Payments India Pvt. Ltd., in Indian rupees. Payments from other countries are processed by PayPal, in US dollars at the day’s rate or in your own currency. You see the amount before you pay. Your bank or card network may add its own currency conversion or foreign transaction fees; those are not ours. We never receive or store your card, UPI PIN or bank credentials.
• When a paid plan ends, your business goes back to the Free plan. Nothing is deleted: you can still sign in, view everything and export your data, within the limits of Free described above.

Auto-renew

• Plans renew automatically when you choose auto-renew at checkout, which is offered in India (it is off unless you switch it on). You authorise a mandate with UPI AutoPay or your card through Cashfree. After the first month, and after each month or year, we charge the regular price of your plan on its last day. You can pay once instead, and that payment covers a fixed period.
• We email you before each renewal charge, at least 24 hours before it is made. For a yearly plan we also email you between 15 and 45 days before the renewal date.
• If we change the price of your plan, we tell you by email before the new price is charged, and you can turn auto-renew off before then.
• You can turn auto-renew off at any time in Plan & billing. Nothing more is charged, and your plan stops on its last day.

Cancellation and refunds

You can turn off auto-renew or cancel your subscription any time in Plan & billing, before the renewal date. Either cancels the mandate, so nothing more is charged; your paid plan keeps working until its last day and then stops, and you go back to the Free plan. Successful payments, whether for the first month, a month or a year, are not refunded, in full or in part, except where we charged you in error or twice, where we end your plan without cause (see below), or where the law gives you a right to a refund that cannot be excluded. The details are in our refund policy.

Advertising

Any account can book an advertisement that is shown on the Free plan. These rules apply to it, with the rest of these terms. The current prices are on the Advertise page, and what may be advertised is in the advertising rules, which are part of these terms.

• A person on our team reads every advertisement before it runs, and every change to its words. We may decline any advertisement, and we may remove one that is running if it misleads, breaks the law or these terms, or draws complaints. You are responsible for what your advertisement says and for the page it leads to.
• Before you send an advertisement or a change to it, you confirm that it follows the advertising rules and the law in every country you chose, and that you have the right to use everything in it. Some things can never be advertised; others are allowed only in some countries and only with proof, such as a licence or registration number, which we may check.
• If a running advertisement breaks the advertising rules we may take it down at once and will tell you why. A payment for an advertisement taken down for breaking the rules is not refunded. Businesses that see an advertisement can report it; one that several businesses report is paused until a person on our team has looked at it. A business that breaks the rules repeatedly may be stopped from advertising.
• Sending an advertisement for review costs nothing. Payment is taken only after it is approved. Rupee prices include 18% GST. Prices in other currencies exclude any local tax. You get a tax invoice for every advertising payment.
• You give us permission to show your advertisement, with your business name, in the places, in the countries and on the days you booked.
• Once an advertisement is booked and paid for, the payment is not refunded, in full or in part. Pausing it, ending it early or reducing the booking gives nothing back. The exceptions are the ones in “Cancellation and refunds” above (where we charged you in error or twice, or where the law gives you a right to a refund that cannot be excluded) and the ones in the next two points.
• If we stop showing an advertisement that did not break the rules, for example because we close the place it was booked in, or because we paused it after reports and then found nothing wrong, we add the lost days to your booking or, if we cannot, refund the days it was not shown.
• If your payment reaches us after the days you chose were taken by another advertiser, your advertisement is not booked and we refund that payment in full.
• The numbers we show you (times shown, time on screen, businesses reached and clicks) are counts made by us. They are not a guarantee of any result, and we do not promise a number of views, clicks or sales.
• Advertisements are shown by the country of the business and by the place in the app. They are never targeted at a person, and we do not tell you which business saw or clicked one.

Your data

The invoices, customers, items, payments, proofs and statements you add are yours. We use them only to provide the service, as our privacy policy describes. You can download all your data at any time, including after your plan ends: one ZIP file with your records and the files you uploaded. Lists can also be exported as CSV.

You can delete your account from the Account page. We then delete your data straight away from the live service; it leaves our rolling backups within 30 days. Records we must keep by law, such as the tax invoices for your subscription, are kept for as long as the law requires.

Data processing

Your records contain personal data about your customers and contacts. For that data you are the controller (the “data fiduciary” under India’s Digital Personal Data Protection Act, 2023) and we are your processor. Our data processing addendum forms part of these terms and applies automatically; you do not need to sign anything. It covers our duties as processor, our sub-processors, security, breach notice and international transfers.

You are responsible for having a lawful basis to add people’s data, for telling them how you use it, and for what you choose to share through invoice links, WhatsApp or email.

Invoice and statement links

Each invoice you share has a long, random link. Anyone who has that link can open that one document, and links don’t expire, so share them only with the person they are for. A customer’s page (their invoices, statements, payments and messages with you) opens only after a one-time code that we email to the address you have saved for that customer, so the link alone shows nothing. If a link reaches the wrong person, make a new one from the customer’s screen or write to support and we will switch it off.

Your dealings with your customers

Quotations, deposits, payment plans, late fees and early-payment discounts are terms between you and your customer. We are not a party to them, we do not collect money for you, and we do not check that they are lawful where you or your customer are. Charge a late fee or interest only where your contract and the law allow it.

When your customer accepts a quotation on its link, we record the name they typed, the time, their browser and a fingerprint of the quotation. That is a record of acceptance. It is not a certified or qualified electronic signature, we do not check who typed the name, and we do not promise that it will be enough evidence in any court.

When a customer tells you they have paid, it is a notice. Nothing is marked paid until you confirm it. Messages, disputes and files your customers send are part of your records, and you are responsible for answering them.

Acceptable use

• Do not issue fake, inflated or misleading invoices, or use the service to evade tax or for any other unlawful purpose.
• Do not upload files you have no right to use, or anything harmful such as malware.
• Do not try to reach another business’s data, probe, scan, scrape or overload the service, get around its limits, or resell it without our written permission.
• Do not use the service to send spam or to harass anyone.

Content we may remove

We do not review your invoices and records as a matter of course, and we do not use automated tools to moderate them. Advertisements are different: their words and link are checked automatically against the advertising rules, a person then reads every one before it runs, and an advertisement that several businesses report is paused automatically until a person has looked at it. For everything else we act when someone reports content to us, or when we find it while looking into abuse or a security problem.

Anyone can report content they believe is illegal, such as a fraudulent invoice or an advertisement, by following the steps in our legal notice. If content is illegal or breaks the acceptable use rules above, we may switch off a shared link, remove a file, restrict features, or suspend or close the account. We choose the smallest step that deals with the problem.

When we do, we email the account owner a statement of reasons: what we did, the content involved, the facts we relied on, the rule or law it breaks, and how to challenge it. We may leave this out only where the law or an authority requires us to, or where telling you would put someone at risk.

To challenge a decision, reply to that email or write to hello@theopenngroup.com within 6 months. A person who was not involved in the original decision will review it and reply, and we will reverse it if it was wrong. You may also go to court or, where available, to a certified out-of-court dispute settlement body.

Suspension and ending the agreement

• You can stop using the service and delete your account at any time.
• We may suspend or close an account that breaks these terms, puts the service or others at risk, or that we must close by law. We tell you why, where the law allows, and give you a chance to export your data unless the law or the risk prevents it.
• We may also end the agreement without any cause by giving you at least 30 days’ notice by email. If we do, we refund the unused part of any period you have already paid for.

Ours and yours

The software and design of Openn Invoice, the Openn Invoice name, and The Open[n] Group™ name and logotype are ours. You may not copy or reverse engineer the service except where the law allows. Your content stays yours; you give us permission to store, process and show it only as needed to run the service for you. If you send us an idea or a feature request, we may use it freely.

Other services

Some things you do through Openn Invoice happen on other services: paying through Cashfree or PayPal, signing in with Google, or sending a reminder from WhatsApp or your mail app. Their own terms apply to that part, and we are not responsible for them.

Availability and changes

We work to keep the service available and your data backed up, but we cannot promise it will never be interrupted or free of errors. We may improve or change features; we will not remove a core feature you are paying for during a paid period. The Free plan is provided at no charge, and we may change or limit it. We will tell you by email about material changes to these terms at least 15 days before they apply. If you don’t agree, you can stop using the service and export your data.

Liability

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, including lost profit, lost data you could have exported, or tax penalties or interest arising from documents you issue or file. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud, or takes away rights you have under consumer or data protection law where you live.

Australia: our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where the law allows, our liability for failing to meet a guarantee is limited to supplying the services again or paying the cost of having them supplied again.

New Zealand: you acquire the service for the purposes of a business, so the Consumer Guarantees Act 1993 does not apply, to the extent that Act allows.

You agree to cover our reasonable losses from a claim brought against us because of documents you issued, data you added without the right to, or your breach of these terms.

Events outside our control

We are not responsible for a delay or failure caused by something outside our reasonable control, such as a failure of the internet, a hosting provider, a payment network or a power supply, a natural disaster, or an act of government.

Complaints and grievance officers

Our grievance officers are Deepali Pandey and Pooja Rawat. Write to hello@theopenngroup.com with your account email and what went wrong, or send it from Your account (Privacy requests). We confirm a complaint within 24 hours and resolve it within 15 days.

Law and disputes

These terms are governed by the laws of India. Before going to court or arbitration, please write to us and give us 30 days to sort it out; most things can be settled in a conversation.

If it isn’t settled, the courts in Bengaluru, Karnataka have exclusive jurisdiction. Instead of going to court, either of us may refer the dispute to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Bengaluru and the language is English. Once a dispute has been referred to arbitration, it is decided there.

This does not remove any mandatory right you have to bring a claim where you live.

General

These terms, with the privacy, cookie and refund policies and the data processing addendum they mention and, if you advertise, the advertising rules, are the whole agreement between us about the service. If a part of them can’t be enforced, the rest still applies. If we don’t enforce a right straight away, we haven’t given it up. You may not transfer your account without our consent; we may transfer these terms to whoever takes over the service, and will tell you if we do.